E-Commerce & D2C Brands
Order confirmations, shipping updates, abandoned-cart nudges, and support all inside the chat app your customers already have open.
WhatsApp & SMS Chatbot Development
We build automated messaging experiences on WhatsApp Business and SMS order updates, support, reminders, and conversational commerce that feel personal at scale and connect directly to your backend systems.
WhatsApp Business APITwo-way SMS automationOrder & support workflows
Who we build for
Who We Build WhatsApp & SMS Bots For
Billions of conversations happen on WhatsApp and SMS every day and customers expect your business to show up there too. We build automated messaging flows that feel personal, not robotic, and connect straight into the systems you already run.
Healthcare & Appointment Services
Appointment reminders, prescription refill requests, and basic triage delivered where patients actually read their messages.
Field Service & Delivery Teams
Two-way SMS for dispatch updates, ETAs, and proof-of-delivery confirmations no app download required for your customers.
Businesses Reaching Mobile-First Markets
Reach customers in regions where WhatsApp is the primary communication channel with flows that work on low-bandwidth connections.
Why Chayaniq for messaging bots
WhatsApp & SMS Bot Benefits
Messaging automation works when it feels like a real conversation and connects directly to the systems that power your business. Here is what we build into every deployment.
WhatsApp Business API Integration
Verified business messaging with rich media, quick replies, and template messages set up and approved the right way.
Two-Way SMS Automation
Automated SMS flows for reminders, confirmations, and support with two-way replies routed to the right workflow.
Order, Booking & Support Workflows
End-to-end flows for order tracking, appointment booking, and FAQs connected directly to your backend systems.
Backend & CRM Connectivity
Messages trigger and reflect real actions in your CRM, order system, or database not a disconnected chat silo.
GenAI Fallback for Open-Ended Questions
When customers go off-script, language-model fallbacks keep the conversation useful instead of dead-ending.
Delivery & Engagement Analytics
Open rates, response rates, and conversation outcomes tracked so you know what's working and what to refine.
Industries we serve
WhatsApp & SMS Bots for Your Industry
From order updates in e-commerce to appointment reminders in healthcare, messaging automation works best when it speaks your industry's language. We build it for the verticals below.
Remote patient monitoring
- Real-time collection of wearables data
- Enhanced doctor-patient communication
- Comprehensive view of patient health data
- Data-driven report generation
- Seamless integration with existing systems
- Improved patient outcomes
Electronic medical records (EMR)
- Interoperability of medical data across departments
- HIPAA / GDPR compliant solutions
- Improved patient care
- Quick access to patient records, vitals, and lab results
- Enhanced security and privacy of patient health data
Document management
- Compliant documentation workflow
- Streamlined management of health information
- Integrations with existing systems for a 360° data view
- Secure file sharing and access management
Insurance verification
- Automated medical insurance eligibility
- Proactive identification of coverage issues
- API-ready and HIPAA-compliant
How we work
Our Process for WhatsApp & SMS Bot Delivery
Messaging platforms come with their own approval processes and constraints. Our process gets you live quickly while staying compliant with platform policies.
Discovery & Flow Mapping
We map the conversations your customers have most orders, bookings, support and the systems each one needs to touch.
Platform Setup & Approval
WhatsApp Business API verification, template submission, and approval handled so launch isn't delayed by platform review.
Build & Backend Integration
Conversation flows built and wired to your CRM, order system, or database with two-way sync from day one.
Testing Across Devices
We test flows across devices, networks, and message types including media, replies, and edge-case input.
Launch & Phased Rollout
Phased rollout to a subset of customers first with monitoring before opening to your full audience.
Analytics & Iteration
Delivery, response, and outcome dashboards feeding back into template and flow improvements.
How we build WhatsApp & SMS bots
Messaging automation works when it feels like texting a real person and connects directly to the systems running your business not a bolt-on chat widget.
We handle the verification, template approval, and integration work so your business messaging is set up correctly from day one.
- Meta Business verification and WhatsApp API onboarding
- Approved message templates for notifications and marketing
- Rich media: images, documents, quick replies, and buttons
Our stack
Our WhatsApp & SMS Bot Technology Stack
Messaging APIs, automation flows, and backend connectors assembled so messages trigger and reflect real actions in your systems.
Messaging Platforms
- WhatsApp Business API
- Twilio SMS
- Vonage
- Meta Cloud API
LLMs & NLU
- Anthropic Claude
- OpenAI GPT
- Custom NLU
Automation & Flows
- n8n
- Custom Node services
- Temporal
CRM & Backend
- Salesforce
- HubSpot
- Internal APIs
- Order / booking systems
Evaluation & Analytics
- Delivery dashboards
- Conversation analytics
- Promptfoo
Compute & Hosting
- AWS Lambda
- Docker
- Redis
Perspectives
Ideas that pair with WhatsApp & SMS Bots
Short reads from how we ship architecture, product, and ops. Same themes as this service, different angles.
March 2026
WhatsApp Business API: A No-Nonsense Setup Guide for 2026
Verification, template approval, and the gotchas that delay most launches by weeks explained step by step.
Continue readingFebruary 2026
SMS vs WhatsApp vs Push: Picking the Right Channel for Each Message
Not every notification belongs on every channel. A practical framework for matching message type to channel and keeping opt-out rates low.
Continue reading
