Logistics SaaS Automation Platform
68% less manual processing workload for a logistics SaaS platform in 4 weeks.
About the client
Logistics SaaS Operator (NDA)
Europe
A logistics SaaS company providing route optimisation, carrier management, and freight billing tools to 300+ logistics businesses across Europe. Their billing engine was a critical bottleneck: manual reconciliation ran nightly batch jobs that frequently failed, requiring engineering intervention to recover.
Technologies used
Results at a glance
68%
Less manual processing
0
Data errors post-launch
4 wk
Time to production
11β2d
Dispute resolution time
Engineering incidents from billing failures dropped to zero in the first month. Finance now resolves disputes in under 2 days with the unified audit trail, and the engineering team has reclaimed an average of 8 hours per week previously spent on billing recovery.
Overview
The context
In logistics SaaS, billing accuracy is existential β an incorrect charge or a missed invoice triggers disputes that can take weeks to resolve and damage relationships that took years to build. Manual reconciliation processes don't just cost time; they introduce compounding risk with every human touchpoint.
We replaced the client's nightly batch billing process with a real-time event-driven automation fabric β where every carrier movement, rate change, and surcharge triggers a reliable, auditable billing event, processed with idempotency guarantees and full dead-letter recovery.
The challenge
The Challenge
Nightly billing batch jobs were failing 3β4 times per week due to race conditions between concurrent carrier status updates and invoice generation. Each failure required manual intervention from the engineering team, averaging 2 hours of recovery time per incident.
Finance had no real-time visibility into billing status β they worked from yesterday's reports. Disputed invoices averaged 11 days to resolve because the audit trail was fragmented across three systems with no unified timeline.
Our solution
What We Built
An event-driven billing automation engine using AWS EventBridge and SQS, with idempotency keys on every billing event to eliminate double-processing. Failed events enter a dead-letter queue with automatic alerting and a self-service replay interface β no engineering involvement required.
A real-time billing dashboard for finance, showing live invoice status, dispute history, and carrier reconciliation β all from a single audit timeline that spans the full lifecycle of every shipment.
- Event-driven architecture replacing nightly batch jobs
- Idempotency keys preventing double-billing
- Dead-letter queue with self-service replay
- Real-time finance dashboard
- Automated carrier reconciliation
- Full audit trail per shipment lifecycle
Outcomes
The results
Engineering incidents from billing failures dropped to zero in the first month. Finance now resolves disputes in under 2 days with the unified audit trail, and the engineering team has reclaimed an average of 8 hours per week previously spent on billing recovery.
68%
Less manual processing
0
Data errors post-launch
4 wk
Time to production
11β2d
Dispute resolution time
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